Pre-Installation Consultation - In situations of advanced, difficult applications such as Coke Drums, Field Service will visit the customer site to assess the actual placement and interconnection of the equipment. This service helps to determine possible problems inherent to the application and to choose the proper equipment solution to suit the customer's needs.
Installation Supervision - At the time of installation, Field Service is available to supervise the movement and placement of the source holder within the customer's facility. This is sometimes a requirement of customer licensing through the U.S. Nuclear Regulatory Commission or Agreement State agencies. This also includes an initial leak test and site survey to ensure the instrumentation will operate both safely and efficiently.
Commissioning, Startup and Calibration - Whether the customer requires all three services together or separately, Field Service will inspect the mounting of the equipment, perform a leak test and shutter check, and document the radiation levels surrounding the source holder. The detector can then be checked for functionality and calibrated to the customer's process specifications.
Repair - Should an instrument not perform as it should, Field Service can troubleshoot the problem remotely and provide guidance to the customer to correct the problem. Troubleshooting can also be done on-site, and proper repairs conducted to get the instrument running properly to minimize any possible downtime for the process.
24-Hour Support - During normal business hours (M-F, 8 A.M-6 P.M EST) please call 800.FOR.LEVEL (800.367.5383) or 513.272.0131 and the operator will direct your call to the appropriate service team. After normal business hours, VEGA Field Service can be reached for consultation in case of emergency by calling 800.FOR.LEVEL (800.367.5383) or 513.272.0131. Follow the prompts given by the answering service, including leaving your contact number. A Nuclear Field Service Engineer will then be paged to return your call.